Delivery

  • Klarnas Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by the merchant and instalments

    Qualify for Pay in 3.

    You must be 18 years or overYou must hold:A Valid mobile number and email addressA UK residential addressA UK bank account with good credit historyA credit/debit card to be valid for 60 days from purchase date*The minimum spend is £25

    How to use it

    Find something you want to buy from our store*. Add it to your basket and head to the checkout.Make sure you have sufficient funds available on your credit or debit card for the first payment at the time of orderingSelect 'Pay in 3' at the checkoutPlace your order and this will be dispatched as normalPay in 3 equal payments. The first payment will be taken when you place the order, the second will be taken 30 days later & the third 60 days from the date that the order was made.

  • Our warehouse aims to process and dispatch orders as soon as possible, so we can't always make any changes to the shipping address. 

    However, if your order has not been dispatched, please get in touch as soon as possible with the correct address and we'll try our best to get the address changed for you. Please note we cannot guarantee the address will be amended. 

    If your order has been dispatched, we cannot make any changes to the shipping address until it arrives back at our warehouse. Your order will be returned to us after an attempted delivery, at this point we will then be able to arrange for it to be reshipped to the correct address.

    If there was an error, you may have to pay an additional shipping charge to have this reshipped out to you. 

  • Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched.

    All order cancellations must be sent to us via e-mail quoting your name and order number. We can then cancel your order and refund you. If however your order has been dispatched you will need to return the order to us at your own expense.

    If we are able to refund your order in time please allow up to 5 working days for the funds to return to your account.

  • We try to dispatch your orders as fast as possible at our warehouse meaning once an order is placed its extremely rare we can catch it fast enough to amend it.

    This means we cannot remove items, change items, add items or combine orders.

    The sooner you contact us the more likely we can cancel or amend your order.

    If we are unable to stop your order for amending you will need to return any unwanted goods at your own expense for a refund or exchange or place an additional order for anything you forgot to add. 

  • From time to time we offer discount codes or promotions, these may be communicated via our email newsletters or on our various social media accounts.

    Only one discount code can be used per order, and can't be used in conjunction with any other offer.

    Please note we are unable to add any items to your order once this has been placed, so please check you've met the conditions of the promotion before you checkout.

  • If you have received an incorrect item please contact us using the contact form or directly at ask@flogolife.com.

    Please provide the following information.

    - Order reference

    - Item name/sku ordered but not received 

    - Item name/sku received incorrectly  

    We will ensure this gets rectified as soon as possible. 

    The items in your order are scanned several times before the final packing and dispatch process so this is very rare and we may be able to identify exactly why this has happened with further information from you. 

  • All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout.

    A common reason for orders being declined is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered. 

    If you continue to have card issues please contact your issuer to investigate it further.